Business process optimization

BPM - Business Process Management

Optimization of business processes represents an important element of today’s organizations. Continuous improvement of business processes results in better quality, shorter production cycle, reduced costs and other positive effects. Business process in the service industry can also be simplified, automated, measured and improved.

Optimization of the business process simplifies work; while at the same time relieves and distributes tasks. Optimization or BPM delivers very concrete effects and measurable results. The appropriate implementation of measures significantly enhances the efficiency and competitiveness of the company, which enables companies to survive in the global market.


A lot of people get quickly confused by abbreviations, and they think that their meaning is one and the same or that two variations mean the same thing, which is not true. The task of business process management or BPM is to analyse, implement, renovate, document, control and measure effects of automated and non-automated business operations.

Business processes are present in all organizations. If we take care of them with continuous improvement, they enable us competitive advantage, efficient (cheaper, faster and better quality) and successful operations (offering customers the right products and services that meet or exceed their expectations) and long-term existence. Therefore, continuous improvement (BPM) and its renovation (BPR) is a fundamental task in every organization.

BPM thus enables organizations more flexibility, productivity and efficacy, as they cover activities within the business environment and, if necessary, serve as a basis for their improvement. This helps us to monitor and, if needed, improve business processes within an organization, as business decisions are no longer based on guesswork but on real business data.


Effective implementation of business processes is very important for companies. In business processes, we can help with proper computerization, as IT technology often allows changes that contribute to increased efficiency and efficacy of business processes. Process efficiency is measured using various indicators (KPIs) through the result of the consumption of resources (raw material, human resources, financial resources, etc.), which are used to convert input quantities into outputs. It is often presented in the form of time and/or costs spent for the implementation of the process.


Managing (and improving) business processes is a challenging task for every organization. Many of the known methods, tools are available to organizations in managing and improving business processes. In doing so, they can be assisted by external consulting organizations such as Softeh. What method, tool tp use and when to use it, is a matter of knowledge and experience. Many organizations do not use this for subjective and objective reasons. Of course this is not good in the long run. In adapting the company’s business to new business challenges and threats, we have observed in the last few decades quite a few periods or “waves” of policies. groups of methods, tools and approaches with which companies are trying to respond to changes in the business environment. The revisions of the business have changed radically and are still changing and adapting to the business environment and the needs of companies.


Process optimization is reflected in typing and standardization. From the point of view of business optimization, three core business blocks are first defined. These are organization, which combines human and other resources for the rational implementation of business processes and the realization of set objectives; business processes, which represent a sequence of targeted activities dedicated to the use of resources and resources, which enable the implementation of business processes. In optimization, of course, we must choose between technological and process approach. When choosing, however, the technological approach is still predominant rather than the process approach.


Project management is primarily a strategic decision of the company and represents a combination of organization, management, governance and control. It is the path to success when introducing new information support and developing products or new approaches.

Project management is a necessity for every organization, its growth and development. All the time, we are dealing with various issues regarding content, time, personnel, finances, quality, orders, etc.

By selecting the right organized and standardized tools and resources to manage projects, you can effectively monitor all activities, control key information and manage project documentation. In this way, success is guaranteed! Your projects will be completed successfully and in good time, within planned costs, with satisfied customers and a direct effect on your business results.

In project management, we analyse your organization and, with your help, precisely define the work process, how the tasks are interdependent, when a specific task starts and finished and define responsibilities. Thus, we address different areas that, with a professional approach, bring direct effects to an organization already at specific stages:


Quality management includes those tasks of organization management referring to determining quality policy and related objectives and responsibilities, and their implementation through an appropriate way of planning, control, provision and the continuous improvement of quality.

The planning of a quality project refers to the identification of quality standards that are important and should be taken into account when implementing a project. Quality assurance is concerned with the continuous assessment of the overall project implementation, with the objective to ensure confidence that the project will be implemented in accordance with the agreed quality standards.

Softeh focuses on the quality control of the implementation of information projects. For our clients, we carry our quality control checks on works implemented by the client`s contractors. We use systematic checks to verify the quality of works and services. Quality control can be continuous or periodic. Document collection is carried out at all times; documents are collected by project managers. The activity provider is responsible for the quality of the achieved result of the activity. Recipients of the results of previously performed activities can determine whether the results are not entirely appropriate, and if they, therefore, will not be able to achieve sufficient quality results in their own activities. We carefully inform the management about the course of the project, which takes appropriate measures to eliminate additional costs. Otherwise, previous contractors would have to implement repairs or eventually carry out the entire activity again. This can cause serious problems for the client. Inappropriate management is best described by the following image.

BPR - Business Process Reengineering

In expert literature, BPR or business process renovation is also considered as the second BPM wave, although it is not specifically referred to as BPR, which makes it difficult to figure out whether it is BPR or BPM.

In the past, BPR gained enormous interest from organizations, because it is based on the assumption that we cannot directly compare administrative process (business process management) with the production process. The latter led to the creation of basic guidelines for the BPR approach:

– To develop a business vision and achieve goals of the organization;
– To define business processes that need to be transformed;
– To understand the existing processes, to analyse and measure them;
– To monitor the existing processes in terms of their optimization;
– To develop and model new concepts of business processes;

Business process renovation or BPR can therefore be defined as a thorough check of all processes, activities and procedures within an organization that leads to radical changes for the purpose of achieving set objectives, such as increased quality of products and services, increased sales and, consequently, profits.