Our 10 golden communications rules
- Focus on what is important to the costumer.
- Be accessible and flexible for costumers and cooperate closely with colleagues all the times.
- Be customer centric in your approach, ensure the customer is at the heart of everything you do.
- Embrace continuous improvement through training and coaching, treating complaints and feedback as an opportunity to grow.
- Care about your performance for this is what the customer experience.
- Respect your colleagues, be truthful and honest in what you do.
- Use positive language verbally and in writing.
- Be clear, to the point and avoid “jargon”.
- “Say what you do” and “Do what you say”.
- Create a smile with every contact.
